Rates & Insurance

What people are asking

• When do I have to pay for sessions?

  Payment for the full session is expected at the time of the appointment. Cash and checks are preferred for in-person visits, but we do accept HSA credit and debit cards along with other major credit cards as forms of payment.

• Are your services a fixed rate indefinitely or do you raise rates?

  Please note that once a year around July 1st, we typically raise rates by $10.

• What is your cancellation policy? 

  If you are unable to attend a session, please make sure you cancel at least 24 hours
  beforehand. Otherwise, our policy is to charge for the full rate of the session.

• Do you accept insurance or Medicare? 

  We are not directly contracted with any insurance companies. We also are opt-out
  Medicare providers meaning we do not accept Medicare either. Depending on your
  current health insurance provider or employee benefit plan, it is possible that you may be reimbursed for therapy services in full or in part. After each session, you’ll be provided with a statement for insurance reimbursement. If you have out-of-network benefits, your insurance company may reimburse you directly for whatever amount they agree to pay after you meet your deductible.

• How do I know if I have out-of-network benefits?

  We recommend having the following conversation with your insurance
  Company:

  “Hello, I’m planning to see a psychologist (or dietitian) who does not take my insurance. Would I be eligible for reimbursement for these sessions through any out-of-network benefits I might have with my plan?”

  If yes, ask the following questions:
  1. How much is my out-of-network deductible?
  2. How much of that deductible have I already met?
  3. After meeting my deductible, what percentage of my session fees will you pay if
  the fee is $235? If the fee is $250?
  4. Where can I find the out-of-network claims form?
  5. Where do I send the claim form when I complete it?

  If your insurance company would like to know the specific fees for services and the
  associated CPT code, please find this information above

• Will you help me file for out-of-network reimbursement?

  If you have private health insurance make sure to file your claims using Reimbursify. All claims are free for our practice.

  You can download the Reimbursify App or use this link to quickly start filing claims:
  https://go.reimbursify.com/MindBodyHealth-File-a-Claim

  Alternatively, you can independently file for out-of-network reimbursement by finding the out-of-network claim form for your insurance company.

  When completing out-of-network claim forms, DO NOT check off any boxes requesting payment to be sent to the provider. If possible, send a statement to your insurance company with your claim asking them to make reimbursement checks out to you and to send checks directly to your home address to avoid delays in receiving your reimbursement payment.

  PLEASE only submit superbills (labeled Insurance Reimbursement Statements in your client portal), not invoices.

  If you’re using Reimbursify, please pay careful attention to the instructions below!

  1. You will be asked to submit Superbills which you can access through the Client Portal. Current clients may access Superbills (labeled “Insurance Reimbursement Statements”) online through the Client Portal (Please note: You cannot currently find Insurance Reimbursement Statements on the Client Portal phone app). Insurance Reimbursement Statements can be found online in the Client Portal (https://mindbodyhealth.clientsecure.me) under “Billing & Payments” on the top of the site. After clicking on Billing & Payments, you’ll find your Superbill under the “Insurance Reimbursement Statements” section.

  2. ** Please note: DO NOT submit INVOICES to your insurance company. They will reject your claims. Only submit the Insurance Reimbursement Statements.**

  3. You’ll be asked to put in a CPT code which will be the first five digits listed under “Service” on your insurance reimbursement statement. You’ll also be asked to add your diagnosis code which will be clearly listed on your statements.

  4. If you are seeing a Psychology Associate or Psychology Resident at our practice, enter the supervisor’s information found at the bottom of the superbill on your out-of-network claim form when it requests the provider’s information (name & NPI number).

  5. If you have any issues with Reimbursify at all, please don’t hesitate to contact them at [email protected] to get assistance. If at any point in time you do not get a response from Reimbursify, we want to know about that. Let your provider know and we’ll address it with Reimbursify.