What people are asking

• What is your approach to treating eating disorders?

  We use a cognitive behavioral approach to help our clients with recovering from eating disorders such as anorexia, bulimia, and binge eating disorder. Depending on the medical complexities of the eating disorder, we have clients work with a team including a psychologist, dietitian, and medical provider. Using cognitive behavioral therapy, we normalize clients’ food intake by creating structure and reintroducing forbidden foods back into the diet. We also help clients abstain from concerning behaviors such as purging, laxative use, and compulsive exercising.

  Clients are taught tools and strategies to manage distressing thoughts, feelings, and emotions related to fear of weight gain and body image dissatisfaction in efforts to help clients live a more meaningful life connected to their personal values. Our dietitians support clients to ensure that they are getting proper nutrition and if appropriate, begin to follow internal cues of hunger and fullness. They provide education on nutrition science and help clients get in tune with their own bodies versus following arbitrary dieting information. For adolescent clients suffering from anorexia, we often draw from Family Based Treatment. In this treatment approach, providers work with parents or guardians to train them in refeeding their child at home and managing eating disorder symptoms.

• What is your approach to weight management?

  In addressing weight management with clients, we focus less on weight loss and the number on the scale. Instead, we look at behavioral patterns, habits, and choices that may be impacting weight. We also help clients with lifestyle issues that may further be affecting weight such as stress, anxiety, lack of sleep, and managing distressing relationships. We examine the client’s relationship with food and the ways in which food is used to cope emotionally. If food is being used to manage distressing thoughts, feelings or emotions, we help clients learn to manage this in alternative ways such that food is eaten in response to hunger and fullness versus emotions. Physical activity is also targeted to help clients find enjoyable forms of movement.

• What is the treatment for OCD and anxiety disorders?

  We use Cognitive Behavioral Therapy, Acceptance & Commitment Therapy, Exposure Therapy, and Exposure Response Prevention. These approaches help our clients manage irrational, intrusive, obsessive or maladaptive thought patterns. Behaviorally, clients are assisted in confronting that which they may be avoiding in order to improve quality of life and live a meaningful life more consistent with values.

• Do you have LGBTQIA+ friendly and culturally sensitive therapists?

  Yes, we do have clinicians on staff who provide LGBTQIA+ affirmative therapy. They are specialized in working with individuals who identify as lesbian, gay, bisexual, transgender, non-binary, queer, questioning, intersex, or asexual. We also have two clinicians on staff who provide gender affirming treatment evaluations. We also have several clinicians on staff who provide a supportive environment for ethnic minorities. They use multicultural counseling and culturally-tailored treatments.

• Do you offer telehealth?

  Yes! We offer convenient teletherapy for our clients so they can meet our clinicians from the comfort of their home. Our telehealth platform can be used on a phone, computer, or tablet. The platform is HIPAA compliant and fully secure for your protection and confidentiality.

• What conditions do your registered dietitians treat?

  Our psychologists specialize in the treatment of eating disorders, weight management, polycystic ovarian syndrome (PCOS), prenatal and postnatal nutrition, sports nutrition, digestive disorders including irritable bowel syndrome (IBS), and general health concerns (high cholesterol, type II diabetes, cardiovascular disease, and high blood pressure).

• When do I have to pay for sessions?

  Payment for the full session is expected at the time of the appointment. Cash and checks are preferred for in-person visits, but we do accept HSA credit and debit cards along with other major credit cards as forms of payment.

• Are your services a fixed rate indefinitely or do you raise rates?

  Please note that once a year around July 1st, we typically raise rates by $10.

• What is your cancellation policy? 

  If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, our policy is to charge for the full rate of the session.

• Do you accept insurance or Medicare? 

  We are not directly contracted with any insurance companies. We also are opt-out Medicare providers meaning we do not accept Medicare either. Depending on your current health insurance provider or employee benefit plan, it is possible that you may be reimbursed for therapy services in full or in part. After each session, you’ll be provided with a statement for insurance reimbursement. If you have out-of-network benefits, your insurance company may reimburse you directly for whatever amount they agree to pay after you meet your deductible.

• How do I know if I have out-of-network benefits?

  We recommend having the following conversation with your insurance
  Company:

  “Hello, I’m planning to see a psychologist (or dietitian) who does not take my insurance. Would I be eligible for reimbursement for these sessions through any out-of-network benefits I might have with my plan?”

  If yes, ask the following questions:
  1. How much is my out-of-network deductible?
  2. How much of that deductible have I already met?
  3. After meeting my deductible, what percentage of my session fees will you pay if
  the fee is $235? If the fee is $250?
  4. Where can I find the out-of-network claims form?
  5. Where do I send the claim form when I complete it?

  If your insurance company would like to know the specific fees for services and the
  associated CPT code, please find this information above

• Will you help me file for out-of-network reimbursement?

  If you have private health insurance make sure to file your claims using Reimbursify. All claims are free for our practice.

  You can download the Reimbursify App or use this link to quickly start filing claims:
  https://go.reimbursify.com/MindBodyHealth-File-a-Claim

  Alternatively, you can independently file for out-of-network reimbursement by finding the out-of-network claim form for your insurance company.

  When completing out-of-network claim forms, DO NOT check off any boxes requesting payment to be sent to the provider. If possible, send a statement to your insurance company with your claim asking them to make reimbursement checks out to you and to send checks directly to your home address to avoid delays in receiving your reimbursement payment.

  PLEASE only submit superbills (labeled Insurance Reimbursement Statements in your client portal), not invoices.

  If you’re using Reimbursify, please pay careful attention to the instructions below!

  1. You will be asked to submit Superbills which you can access through the Client Portal. Current clients may access Superbills (labeled “Insurance Reimbursement Statements”) online through the Client Portal (Please note: You cannot currently find Insurance Reimbursement Statements on the Client Portal phone app). Insurance Reimbursement Statements can be found online in the Client Portal (https://mindbodyhealth.clientsecure.me) under “Billing & Payments” on the top of the site. After clicking on Billing & Payments, you’ll find your Superbill under the “Insurance Reimbursement Statements” section.

  2. ** Please note: DO NOT submit INVOICES to your insurance company. They will reject your claims. Only submit the Insurance Reimbursement Statements.**

  3. You’ll be asked to put in a CPT code which will be the first five digits listed under “Service” on your insurance reimbursement statement. You’ll also be asked to add your diagnosis code which will be clearly listed on your statements.

  4. If you are seeing a Psychology Associate or Psychology Resident at our practice, enter the supervisor’s information found at the bottom of the superbill on your out-of-network claim form when it requests the provider’s information (name & NPI number).

  5. If you have any issues with Reimbursify at all, please don’t hesitate to contact them at [email protected] to get assistance. If at any point in time you do not get a response from Reimbursify, we want to know about that. Let your provider know and we’ll address it with Reimbursify.